Terms and conditions

Last updated: 17.03.2025

SUBJECT

Art. 1 These General Terms and Conditions govern the relationship between “MILANO – 9” Ltd., hereinafter referred to as the SUPPLIER, on one side, and the persons using the website and the online store located at the internet address https://d9moda.com, hereinafter referred to as Users/Consumers, on the other side.

The Privacy Policy of “MILANO – 9” Ltd. is an integral part of these General Terms and Conditions.

Art. 2 These terms are binding for all Users. By clicking on any link, button, or application located on the site (except for the link to these general terms), the user is considered informed and agrees with these general terms for using the site and online store. By accepting these General Terms, the user also agrees to conclude a distance contract within the meaning of the Consumer Protection Act.

SUPPLIER AND SUPERVISORY AUTHORITIES DATA

Art. 3 Supplier information under the Electronic Commerce Act and the Consumer Protection Act:

Name of Supplier: “MILANO – 9” Ltd.

Registered office and business address: Plovdiv, Northern District, Karlovska St. 36, Floor 3

Contact information (including phone and email):
Phone: 0897771165
Email: [email protected]

Website: https://d9moda.com

Company ID (UIC): 200846386

VAT Registration: BG200846386

Supervisory Authorities:

Commission for Personal Data Protection
Address: Sofia, Ivan Evstatiev Geshov Blvd. 15
Phone: (02) 940 20 46
Website: www.cpdp.bg

Consumer Protection Commission
Address: 1000 Sofia, Slaveykov Sq. No. 4A, Floors 3, 4, and 6
Phone: 02 / 980 25 24
Hotline: 0700 111 22
Website: www.kzp.bg

GENERAL PROVISIONS

Art. 4. The ONLINE STORE is available at https://d9moda.com. The site offers products that the Supplier imports directly, as well as products distributed by the Supplier.

Art. 5. Users can conclude purchase and delivery contracts for goods offered by the ONLINE STORE and perform the following actions:

• Freely browse the content and available products
• Register and create an account to purchase goods
• Conclude purchase and delivery contracts with the Supplier
• View product details, characteristics, prices, and delivery terms

Art. 6. The Supplier delivers the goods and guarantees consumer rights provided by law, adhering to good faith and commercial practices.

USE OF THE ONLINE STORE

Art. 7. To use the ONLINE STORE, registration is not required.

Art. 8. If the User wishes to register, they must enter their first name, last name, email, and password. By registering, the User agrees to provide accurate and current data and to update it in case of changes. Registration does not obligate the User to make purchases.

Art. 9. The price shown in the Online Store is per item, in BGN, including VAT. Delivery costs are not included.

Art. 10. The prices and discounts apply only when a contract is concluded via the Online Store.

CONCLUDING A SALES CONTRACT

Art. 11. The Customer concludes a sales contract for goods offered at https://d9moda.com through the Supplier’s interface. These general terms are an integral part of every sales contract. The Supplier agrees to deliver and transfer ownership of the ordered goods, and the Consumer agrees to pay for them under the agreed terms.

Art. 12. Both parties agree that all statements related to the conclusion and performance of the sales contract may be made electronically under the Electronic Document and Electronic Signature Act.

DELIVERY TERMS

Art. 19. The Supplier shall deliver the ordered goods via a courier to the address provided by the User or to the courier’s office. If the User (or an authorized person) cannot be reached, the shipment is returned to the nearest courier office until requested.

Art. 20. Delivery costs are borne by the User and depend on the product’s weight and destination. Delivery prices apply only within Bulgaria.

PERSONAL DATA

Art. 32. By accepting the General Terms, Users agree that the Supplier and authorized staff have access to registration and order information.

Art. 33. All voluntarily provided personal and identifying data will be stored and used for service functionality and product/service advertising. The Supplier declares that personal data will not be given to third parties for promotional purposes.

Art. 34. Users agree that the Supplier may share personal data with third parties (e.g., courier companies) involved in its business.

Art. 35. The Supplier may use cookies to collect anonymous data such as location, gender, device, OS, and browser info. This data is aggregated and used for behavioral analysis.

Art. 36. Users may disable cookies via their browser settings at any time.

CHANGES TO THE GENERAL TERMS

Art. 37. The Supplier may unilaterally change the General Terms at any time, publishing the update date. Unless stated otherwise, changes take effect immediately and are binding for all Users.

Art. 38. It is the User’s responsibility to stay informed about the current terms.

Art. 39. Changes do not affect contracts concluded before the update.

LIABILITY

Art. 40. The Supplier is not responsible for omissions or outdated information on the site, nor for damages related to accessing or using the Online Store. The Supplier is not responsible for computer viruses or other threats.

Art. 41. In case of technical errors preventing order fulfillment, the Supplier may cancel the order and refund the paid amount, if any, without further liability.

Art. 42. The Supplier is not liable for any damages caused to the User when using the services on the site.

Art. 43. The Supplier is not liable for sudden depletion of stock.

Art. 44. The Supplier is not liable for inaccuracies in the information about the goods submitted by the manufacturer.

Art. 45. The Supplier is not liable for delays or failure to fulfill its obligations for reasons beyond the control of the company.

Art. 46. The Supplier undertakes to comply with the agreements with the User with due care.

COPYRIGHT

Art. 47. The information and photographic material on the site are subject to the copyright of the Provider. Downloading or printing pages from the site is permissible only if the Copyright and Related Rights Act (CRA) is not violated. Site users are not entitled to copy, distribute or use texts, images, graphics or parts of the site without express permission from the Provider.

(1) D9moda.com owns exclusive copyrights to all content on the site, including, but not limited to, dynamic images, photographs, videos, graphics, collages, text and all multimedia publications. They are the intellectual property of D9moda.com.

(2) Users or visitors to the site are not entitled to use, copy, forward, modify or publish the content of the site in any way and in any form. This includes photos with the models Magdalena Garabedian and Filka Odazhieva, as well as all other models photographed for D9moda.com. Any violation of these rights will be considered in accordance with the provisions of the Copyright Act.

OTHER

Art. 48. Users may freely use the resources of the site, except for the restrictions described in these general terms and conditions and other generally applicable restrictions.

Art. 49. The Provider has the right at any time, without the need for notification, to terminate the User’s access to the Online Store if the User is in breach of these general terms and conditions. The Provider is not liable for any damages and lost profits arising in connection with the termination of access to the Online Store.

Art. 50. The colors of the goods displayed in the Provider’s Online Store depend on the settings of the User’s monitor or device.

Art. 51. Users of the site are not entitled to perform actions that violate generally established rules of communication and interaction, to perform malicious actions, spread viruses, etc., violating or damaging the rights or interests of third parties. They are not entitled to maliciously place orders on behalf of another person without his consent.

Art. 52. The possible invalidity of any of the provisions of these general terms and conditions does not lead to the invalidity of the remaining ones.

Art. 53. The current legislation of the Republic of Bulgaria shall apply to all issues not settled in these general terms and conditions. For all disputes arising in the interpretation of these general terms and conditions, both parties shall undertake to make efforts to resolve them by agreement, and when this is not possible, the disputes shall be referred to the relevant competent authorities.

Art. 54. The Supplier reserves the right at any time to change the prices indicated on the Site at its discretion without being obliged to notify the Users in advance. The User is obliged to pay the price that was indicated on the Site at the time of placing the order, regardless of whether it is lower or higher than the updated price.

Art. 55. The delivery period for the ordered goods may be extended on official holidays and/or weekends by the duration of the non-working days. In other cases, a delay in the specified delivery periods is possible, of which you will be notified in a timely manner by our employee.

Art. 56. All promotional prices and discounts are valid until stock runs out.