Privacy Policies

Last update: 17.03.2025

This Privacy Policy describes how „MILANO – 9“ EOOD collects, uses and protects your personal information when you visit our website https://d9moda.com. We are committed to protecting your privacy and processing your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable legislation in the Republic of Bulgaria.

1. What information do we collect?

When you use our website, we may collect the following categories of personal data:

• Identification data: name, surname
• Contact details: email address, phone number
• Technical data: IP address, device type, operating system, browser
• Usage Data: information about how you interact with our website
• Cookies and similar technologies: we use „CookieYes“ to manage cookies (for more information, see the cookies section)

2. How do we use your information?

We use the collected information for the following purposes:

• To improve website performance and user experience
• To process orders and inquiries
• To send marketing messages (if you have consented)
• To analyze traffic and user behavior
• To comply with our legal obligations

3. Sharing personal data

We do not sell, trade or transfer your personal data to third parties, except in the following cases:

• When this is necessary for the performance of a contract with you (e.g. courier companies)
• When we are legally required to provide information to government authorities
• When we use service providers (e.g. for hosting, traffic analysis, marketing campaigns)

4. How long do we store your data?

We retain your personal data for the period necessary to fulfill the purposes for which it was collected, unless the law requires a longer retention period.

For example:

• Данни за поръчки – до 5 години съгласно законовите изисквания
• Marketing data – until you withdraw your consent

5. Your rights

Under GDPR, you have the following rights:

• Right to access your personal data
• Right to correct inaccurate data
• Right to erasure („right to be forgotten“)
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw your consent at any time

To exercise any of these rights, you can contact us at [email protected].

6. Use of cookies

Our website uses cookies to improve your experience. We use „CookieYes“ to manage cookies. You can control and manage cookies through your browser settings or through the consent banner.

7. Data security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss or disclosure.

8. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy. Any changes will be posted on this page and will be effective immediately upon posting.

9. Contact

If you have any questions about this Privacy Policy, you can contact us:

Company name: MILANO – 9 EOOD
Address: Plovdiv, Northern district, 36 Karlovska Str., fl. 3
Email: [email protected]
Website: https://d9moda.com
Phone: +359 897771165